FAQs

Getting Started

How many devices does the Hifinite hiCare platform currently support?


We have the following devices integrated with hiCare: a. Glucometer b. Blood Pressure Monitor c. Pulse Oximeter d. Thermometer e. Weight Scale f. Activity Trackers g. Spirometer h. Temperature Wand We are continuously adding new devices to our clients. Please check with our sales team to find out more about our latest offerings.




Do I have to host any machines or hire an IT staff to deploy or manage the Hifinite hiCare platform application?


No. Hifinite's hiCare platform manages the entire application on the cloud, which means no servers, no IT staff, no support headaches for you as a client. We provide a toll free number for you to access our reliable and courteous staff.




Which mobile device does Hifinite hiCare platform support?


Hifinite hiCare platform supports iOS and Android devices. iPads/iPhones and Samsung/LG/HTC/Google devices are supported.




Which browser can I access Hifinite hiCare platform from?


Hifinite hiCare platform supports the following – Google Chrome, Apple Safari, Microsoft Internet Explorer, and Microsoft Edge.




Will I need additional insurance to treat patients via the hiCare software solutions?


Typically, not. Your current insurance should allow for access to the solutions. Please refer to your provider and insurance company for verification of coverage and any questions you have.




Does hiCare software solutions data integrate with my existing EMR?


Yes. hiCare connects and integrates with most EMRs that allow for the integration.




Why choose Hifinite hiCare telemedicine over others?


We offer one of the most robust platforms with features that very few of our competitors offer, at a price hardly anyone can.




Will my clients have to install or download anything in order to join the session?


No. hiCare app has all the features embedded so that there is no need to download anything else. On the web portal, there is no need to download anything either.




If my client prefers to use a mobile device, is there an app they can get?


Yes, hiCare app is on the Apple and Android App stores.





FDA / HIPAA

Are the devices FDA compliant?


Yes. Hifinite's hiCare platform only integrates devices that have been cleared by the FDA.




Is Hifinite’s hiCare platform FDA approved?


Yes. Hifinite’s hiCare platform is FDA approved.




Is Hifinite’s hiCare platform HIPAA compliant?


Yes. At Hifinite, we consider data security and privacy very seriously. Hifinite’s hiCare platform is HIPAA compliant and we do periodic HIPAA audits to ensure compliance.





Technology

Which cloud services does Hifinite hiCare platform use?


Hifinite’s hiCare platform uses Amazon Web Services (AWS) for its deployment needs.





Telemedicine

What is telemedicine?


Telemedicine involves the use of information technology and a telecommunication infrastructure for the delivery of healthcare services such as health assessments or consultations. It helps healthcare professionals diagnose, evaluate, and treat patients without an in-person visit. Telemedicine significantly benefits distant rural areas as they help in overcoming the distance barriers to provide medical service when needed. Telemedicine enables doctors to be connected through a variety of electronic means, including video conferencing, email, and electronic messaging platforms. This reduces the overall cost of medical care for patients and increases healthcare accessibility. Based on the services provided, the telemedicine market is classified into:

  • Tele-monitoring (also known as Remote Patient Monitoring)
  • Tele-education
  • Tele-consultation
  • Tele-training
  • Tele-care
  • Tele-surgery
  • Tele-radiology
Based on the application, the telemedicine market is classified into Psychiatry, Neurology, Orthopedics, Emergency Care, Cardiology, Dermatology, etc.




How is telemedicine classified?


Telemedicine is classified as:

  • Remote Patient Monitoring: Patients with chronic diseases can be monitored in their homes using devices that collect data about blood sugar levels, blood pressure, or other vital signs, and this data can then be reviewed instantly by remote caregivers.
  • Store-and-Forward Technology: Stores clinical data, as well as X-rays and other images, and forwards them to other locations for evaluation.
  • Interactive Telemedicine: Allows physicians and patients to communicate in real-time. Such sessions can be conducted in the patient's home or in a nearby medical facility. Typical activities for these sessions include medical history review, psychiatric evaluations, ophthalmology assessments, and other tests that do not require direct physical contact.




What are the benefits of telemedicine applications?


  • Easy access to remote areas.
  • Using telemedicine in peripheral health set-ups can significantly reduce the time and cost of patient transportation.
  • Home care and ambulatory monitoring.
  • Improves communication between healthcare providers separated by distance.
  • Critical care monitoring where it is not possible to transfer the patient.
  • Continuing medical education and clinical research.
  • A tool for public awareness and disaster management.
  • Second opinion and complex interpretations.
  • Tele-mentored procedures using hand robots.
  • Disease surveillance and program tracking.
  • It provides an opportunity for standardization and equity in the provision of healthcare, both nationally and internationally.
  • The Center for International Rehabilitation recognizes that telecommunication and telemedicine technologies are important in improving and providing rehabilitation services in remote areas.




Who benefits from telemedicine?


  • Patients: Telemedicine allows patients the opportunity to receive care without a trip to the doctor’s office. They don’t need to worry about transportation or parking, taking time away from other responsibilities, or being exposed to other ill patients. They also become more engaged in their care and receive better health outcomes.
  • Providers: Video visits reduce the time of each encounter, allowing providers to see more patients efficiently. This boosts revenue and minimizes overhead expenses, as well as reducing no-shows and cancellations. It also helps retain patients in a competitive healthcare landscape.
  • The Healthcare System: The efficiency of telemedicine reduces wait-times for in-person visits, helps people with non-urgent conditions to keep out of the emergency room, and improve overall health of the population.




How is telemedicine better?


Quality: Telemedicine has the potential to virtually connect doctors and their patients using video conferencing or store-and-forward technology, replacing face-to-face meetings without sacrificing the quality of care. Remote monitoring also serves to complement in-person treatment and improve health outcomes for patients with chronic diseases.
Convenience: Using video conferencing and remote patient monitoring can increase efficiency and convenience for both physicians and patients. Patients who can be seen by a doctor remotely will not have to spend as much time on transportation.
Cost: Telehealth programs can decrease health care costs by improving the quality of care and keeping those with chronic illnesses stable and out of hospitals. Additionally, online health care providers would be able to identify and resolve health issues before such issues become dangerous and save money on future costly treatments through early detection.




Can telemedicine replace an “in-person” consultation?


Yes, for many types of patient care consultations, it can. While there are some differences between video and face-to-face visits, telemedicine allows patients to receive safe and timely care. There are some limitations with the use of telemedicine and, if the provider decides they cannot safely care for a patient using video, they can ask for an in-person visit.




Why are telemedicine and telehealth so important in our healthcare system?


Telehealth holds the promise to significantly impact some of the most challenging problems of our current healthcare system: access to care, cost-effective delivery, and distribution of limited providers. It can change the current paradigm of care and allow for improved access and health outcomes in cost-effective ways.




What do I need for my online visit?


There is no difference in your need for an online visit versus in-person visit. The requirements stay the same from the insurance and your provider’s perspective. You will need stable access to the internet via broadband or cellular means to conduct a telemedicine visit.




How do I schedule a telemedicine appointment?


hiCare mobile app allows you to schedule an appointment directly with the provider, without having to talk to someone on the phone. Your ability to see the doctor will depend on the availability of the doctor.You will appreciate the convenience the app offers.




Can I get a prescription?


Yes. Your provider can send your prescriptions to the pharmacy of your choice, as long as the pharmacy takes online orders.




Can anyone use telemedicine?


Yes. With an internet connection, you should be able to access Hifinite’s telemedicine application.




Are video sessions recorded and/or stored?


No. Sessions are not recorded or saved.





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