Question 1

How many devices does the Hifinite hiCare platform currently support?

Accepted Answer

We have the following devices integrated with hiCare:
a. Glucometer
b. Blood Pressure Monitor
c. Pulse Oximeter
d. Thermometer
e. Weight Scale
f. Activity Trackers
g. Spirometer
h. Temperature Wand
We are continuously adding new devices to our clients. Please check with our sales team to find out more about our latest offerings.

Question 2

Do I have to host any machines or hire an IT staff to deploy or manage the Hifinite hiCare platform application?

Accepted Answer

No. Hifinite's hiCare platform manages the entire application on the cloud, which means no servers, no IT staff, no support headaches for you as a client. We provide a toll free number for you to access our reliable and courteous staff.

Question 3

Which mobile device does Hifinite hiCare platform support?

Accepted Answer

Hifinite hiCare platform supports iOS and Android devices. iPads/iPhones and Samsung/LG/HTC/Google devices are supported.

Question 4

Which browser can I access Hifinite hiCare platform from?

Accepted Answer

Hifinite hiCare platform is recommended to be run on Google Chrome. However, most of the features may work on the following browsers as well - Apple Safari, Microsoft Internet Explorer, and Microsoft Edge.

Question 5

Will I need additional insurance to treat patients via the hiCare software solutions?

Accepted Answer

Typically, not. Your current insurance should allow for access to the solutions. Please refer to your provider and insurance company for verification of coverage and any questions you have.

Question 6

Does hiCare software solutions data integrate with my existing EMR?

Accepted Answer

Yes. hiCare connects and integrates with most EMRs that allow for the integration.

Question 7

Why choose Hifinite hiCare telemedicine over others?

Accepted Answer

We offer one of the most robust platforms with features that very few of our competitors offer, at a price hardly anyone can.

Question 8

Will my clients have to install or download anything in order to join the session?

Accepted Answer

No. hiCare app has all the features embedded so that there is no need to download anything else. On the web portal, there is no need to download anything either.

Question 9

If my client prefers to use a mobile device, is there an app they can get?"

Accepted Answer

Yes, hiCare app is on the Apple and Android App stores.

FAQs

Frequently Asked Questions