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Patient Care Management Solution: 11 Top Benefits




























Gone are the days when maintaining patients' health records was an arduous task in every healthcare setting due to functional and administrative inefficiencies. Our healthcare sector in the US has welcomed patient care management solutions with open arms.

Did you know? According to the Markets and Markets research, the global care management services and software market will have an annual growth rate of 17.8% per year for the next five years.

So, this article will shed light on the features and benefits of patient care management solutions in detail.


What is a patient care management solution?


A competent patient management software helps manage the entire health records of the patients, including name, age, gender, address, weight and height details, drug sensitivity, vitals, medication histories, and much more. This comprehensive software can manage the appointment scheduling and billing system as well.


What are the critical features of patient care management software?


Although there are many features of patient management software, certain essential features are must-have qualities of an effective care management system. So, let’s see what they are:

  • Appointment scheduling

The primary feature of a patient care management solution is scheduling appointments. Currently, calling and making direct appointments are becoming outdated. Having an automated patient scheduling feature can help patients schedule appointments anytime from the comfort of their homes.

  • Electronic Health Records

Another significant feature of a patient care management solution is managing patients' health records in an easily accessible manner. That's where this solution is integrated with an EHR (Electronic Health Records) or EMR (Electronic Medical Records) module.

EMR/EHR module helps create a comprehensive care plan by providing patients' health records, hospitalization details, prescription details, and invoices. In case of emergencies, this feature uses analytics to identify risks and coordinate patient care by collaborating with multiple providers, patients, and their families.

  • HIPAA compliant security features


Securing patients' data is the most crucial feature upon which the credibility of a medical setting depends. The patient management solution should be ultimately HIPAA (Health Insurance Portability and Accountability Act) compliant. It should abide by the federal security standards since the message system can expose patient information.

  • Medical Billing


How can we forget the financial aspect of healthcare? The patient management software provides a billing feature that maintains patient accounts, including past and present payment records. Once the patient checks in, the billing module can immediately evaluate whether the patient is insured before proceeding with the treatment. This platform can send alerts to patients about the payment schedules or pending bills as and when necessary.


What are the benefits of a patient management solution?


Patient care management solution offers multiple benefits to care providers irrespective of their size. No wonder clinics and hospitals across the world cannot function without a robust patient care management solution nowadays. So, let’s go through their benefits:

1. Reduces the administrative burden


Staff appointment to run administration is the primary reason for high healthcare costs across clinics and hospitals. Automating the routine administrative tasks, including patient flow management, can allow healthcare settings to eliminate administrative expenses and reduce staff load.

2. Efficient patient care

Having an automated and organized appointment scheduling feature can reduce patients' waiting time while placing everything in order.

3. Ensures proper medication adherence and compliance to vital signs


A robust patient management software helps manage medication doses so that the patients can have medications at scheduled intervals. Similarly, physicians can track the vitals of their patients. All this information will also be displayed graphically to interpret the patients' overall health condition quickly.

4. Manage patient encounters 


The patient management software solution can also manage patients within the hospitals by keeping track of their wait times, admissions, and bed occupancies according to the providers’ availabilities in order to protect the hospital infrastructure from overcrowding.

Once the patients get admitted, this patient management software can allow users to track patient locations, coordinate medical responses for emergencies, and schedule surgeries. 

5. Saves time

A patient management system saves the users’ time from prescription writing, billing calculations, maintaining appointment schedules, and filing patient records. Hence, physicians can pay more attention to their patients by delivering quick services.


6. Error-free


A patient management system enabled with an EMR/EHR module is accurate. It eliminates the possibility of mistakes caused by humans as the entire task is automated. An automated platform does away with the wrong treatment options due to the wrong diagnosis or getting inappropriate medications due to illegible writing.

When it comes to the billing process, both the patient and healthcare setting will be on the same page concerning copays and deductibles.

7. Coordination between multiple providers


Having an integrated system of maintaining health records allows providers from multiple departments to coordinate to evaluate a patient's condition better.

8. Paperless record system

Paper-based bulky patient records are difficult to maintain, store, and retrieve. Furthermore, they are prone to wear and tear. With a patient management platform, it is possible to permanently get rid of manual paperwork and maintain health records digitally. Furthermore, physicians can collect and analyze patients’ data for easy outreach to a distinct population.

9. Quick access to patient's health records

For treating patients, physicians should be able to access patients’ health records quickly. With the patient management platform, it is possible to update patient data for easy access. Whenever needed, physicians can have a glance at the entire patient history at the click of a button. Furthermore, this platform can be easily integrated with third-party EMR/EHR solutions.

10. Boosts efficiency


By streamlining every element of a healthcare setting and automating the entire clinical flow, including appointment scheduling, charting, updating records, billing, and record-keeping, the patient management system could improve the organization's overall efficiency. The operational cost of the healthcare setting will also get reduced while improving staff efficiency.

11. Improves patient and providers satisfaction rate


As mentioned already, scheduling an appointment is one of the most significant features of patient management software. Instead of making appointments via telephonic call, patients can schedule online appointments at their own convenience. As they have 24/7 access to the software, patients can cancel or reschedule appointments without any hassles.

Furthermore, this appointment scheduling feature sends automated reminders via text or email so that patients and physicians don't miss them.

As mentioned already, this platform reduces the wait times for patients at hospitals or clinics. Hence, they can receive hassle-free treatments via direct or online consultation. 

The outcome? Patients will feel more satisfied and recommend it to their friends as they receive high-quality care. So, an increase in more patients leads to more revenue.


Why hiCare Chronic Disease Management Solution?

Our hiCare Chronic Disease Management Solution is an easy, secure, automated, powerful, and customizable patient care management platform that can significantly improve clinical outcomes, increase productivity and reduce costs through a feasible SMS/phone call + web service platform.

Our hiCare Chronic platform includes the following features:

  • Cloud-based software where only the internet and a computer are required.

  • It’s not necessary to download the app.

​Scalable and easy to use 

  • ​HIPAA compliant secure, and reliable platform 

  • ​​Easy integration with your existing systems

  • ​Multiple texting solutions starting from appointment reminders to surveys and much more

  • Patient Engagement using Email, Phone, Chat, Text, In-App Messaging, and Video


We can create an experience that improves patient and provider satisfaction through technology by offering an automated care management platform backbone as the future of digital healthcare.


Closing Thoughts


Summing up, a robust care management system streamlines the workflow, focuses on patients' health records, prioritizes tasks, keeps track of their conditions, and creates a detailed care plan.

So, having a comprehensive patient care management system is the need of the hour as other hospitals and clinics across the world have automated their clinical practice with this solution for improved timely care delivery and efficiency. 

Would you like to deploy patient management software? Feel free to reach our Hifinite team for a free demo.

Patient Care Management Solutions - Patient Management System - Patient Management Software - Patient Care Management Software - Hifinite
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